Terms & Conditions

Welcome to Salon Xchange. This website is operated by Straight Request Hair Products. Throughout these Terms and Conditions, the words “Salon Xchange,” “Straight Request Hair Products,” “we,” “us,” and “our” refer to the business operating this website. These Terms and Conditions govern your access to and use of our website, online store, products, content, features, and related services. By visiting our website, creating an account, placing an order, or otherwise using our services, you agree to these Terms and Conditions. Please do not use the website or place an order if you do not agree with these terms.

Your continued use of the website after any changes are posted will be considered acceptance of the revised terms. Please do not access the website, create an account, submit an order, or use our services if you do not agree with any part of these Terms and Conditions.

1. Eligibility

You must be at least 18 years old or the legal age of majority in your jurisdiction to make a purchase through this website.

By placing an order, you confirm that:

The information you provide is accurate and complete.
You are legally authorized to use the selected payment method.
Your purchase is for lawful personal or business purposes.
You have the legal capacity to enter into an agreement with us.

Parents or legal guardians are responsible for purchases made by minors using their accounts or payment information.

2. Website Accounts

Certain website features may require you to create an account. You are responsible for maintaining the confidentiality of your login information and for all activity conducted through your account.

You agree to notify us promptly if you believe your account has been accessed without authorization.

We may suspend, restrict, or close an account where we reasonably believe that it is being used fraudulently, unlawfully, abusively, or in violation of these terms.

3. Product Information

We make reasonable efforts to display accurate product descriptions, ingredients, sizes, colors, textures, images, availability, and pricing.

However:

Colors may appear differently depending on your screen or device.
Hair textures and shades may have natural variations.
Product packaging may be updated by the manufacturer.
Product photographs may include styling, lighting, or display accessories.
Actual results may vary depending on hair type, application, maintenance, and product use.

Please review the complete product description before purchasing. Contact our customer-care team before ordering when you need assistance selecting a product.

4. Prices and Payments

All prices are displayed in U.S. dollars unless otherwise stated.

Applicable sales tax, shipping charges, delivery fees, or other charges will be displayed during checkout when required.

We reserve the right to:

Correct pricing or product-information errors.
Change prices without prior notice.
End promotions or discounts.
Refuse or cancel an order affected by an obvious pricing, inventory, or technical error.

Please review the complete product description before purchasing. Contact our customer-care team before ordering when you need assistance selecting a product.

5. Orders and Order Acceptance

Submitting an order does not automatically mean that we have accepted it. Your order is accepted when we confirm it, begin processing it, or ship the purchased products.

We may refuse, limit, hold, or cancel an order due to:

Product unavailability.
Incorrect pricing or product information.
Suspected fraud or unauthorized payment.
An incomplete or inaccurate shipping address.
Unusual order quantities.
Violation of these Terms and Conditions.
Circumstances outside our reasonable control.

When we cancel a paid order, we will issue an appropriate refund to the original payment method, subject to processing times imposed by the payment provider.

6. Promotions, Discounts and Gift Offers

Promotional codes, discounts, bundles, free gifts, and limited-time offers are subject to their stated conditions.

Unless expressly stated otherwise:

Promotions cannot be combined.
Promotions have no cash value.
Discounts do not apply to taxes or shipping charges.
Offers may be limited by product, date, quantity, or customer.
Promotional pricing may end without notice.
Free gifts are available only while supplies last.

We may reject a promotion that has expired, been altered, duplicated, transferred improperly, or used in violation of its conditions.

9. Damaged, Defective or Incorrect Orders

Please inspect your order shortly after delivery.

When an item arrives damaged, defective, missing, or different from the item ordered, contact us promptly and provide:

Your name and order number.
A description of the issue.
Clear photographs or video where reasonably requested.
Photographs of the shipping package and label when applicable.

We will review the claim and provide an appropriate resolution under our applicable policy. Do not discard the product or original packaging before the claim has been reviewed.

7. Shipping and Delivery

Orders are shipped to the address entered during checkout. Customers are responsible for reviewing the shipping address before submitting an order.

Shipping and delivery estimates are estimates and are not guaranteed unless expressly stated. Delays may occur because of weather, carrier operations, holidays, incorrect addresses, customs processing, inventory issues, or other circumstances outside our reasonable control.

Once an order has been transferred to the shipping carrier, delivery tracking and timing may be controlled by that carrier.

Additional shipping information is available in our separate Shipping & Returns Policy, which forms part of these Terms and Conditions.

8. Returns, Exchanges and Refunds

Returns, exchanges, cancellations, damaged-item claims, and refund eligibility are governed by our published Shipping & Returns Policy.

Customers should review that policy before placing an order, particularly for hair products, opened products, clearance products, promotional items, customized items, and personal-care products.

Nothing in these terms limits any consumer right that cannot legally be excluded or restricted.

10. Product Use and Hair-Care Information

Product information, instructional tips, tutorials, recommendations, and educational content provided through the website are for general informational purposes.

Always:

Read the product label and instructions.
Review the ingredients before use.
Perform an appropriate patch or strand test when recommended.
Avoid using a product when you know you are sensitive to an ingredient.
Stop using a product if irritation or an unexpected reaction occurs.

Our website content is not medical advice and is not intended to diagnose, treat, cure, or prevent any medical condition.

Consult an appropriate professional regarding allergies, scalp conditions, hair loss, pregnancy-related concerns, medication interactions, or other health-related questions.

11. Salon Services and Appointments

When salon appointments, consultations, installations, events, demonstrations, or other professional services are offered, additional booking conditions may apply.

These may include policies concerning:

Appointment deposits.
Cancellations and rescheduling.
Late arrivals.
Missed appointments.
Consultation requirements.
Preparation of the customer’s hair.
Service eligibility.
Final pricing based on the selected service.

Any service-specific policy presented during booking is incorporated into these Terms and Conditions.

12. Intellectual Property

The website and its content—including the Salon Xchange name, logos, product photographs, graphics, videos, page layouts, written content, product descriptions, downloads, designs, and promotional materials—are owned by or licensed to us and are protected by applicable intellectual-property laws.

You may access the website for personal, non-commercial use.

You may not, without written permission:

Copy or reproduce website content.
Use our photographs or videos for commercial purposes.
Modify, republish, sell, or distribute our content.
Use our branding in a misleading manner.
Scrape or automatically collect website information.
Create derivative commercial content from our materials.

13. Customer Reviews and Submitted Content

When you submit a review, photograph, testimonial, comment, social-media tag, or other content, you confirm that you have the right to submit it and that it does not violate another person’s rights.

You grant us a non-exclusive, worldwide, royalty-free license to display, reproduce, adapt, and use the submitted content in connection with our website, products, marketing, and social-media channels.

We may remove submitted content that is unlawful, fraudulent, abusive, misleading, offensive, unrelated, or infringing. We will not restrict or penalize customers merely for providing an honest review.

14. Prohibited Uses

You may not use the website to:

Commit fraud or another unlawful act.
Submit false payment or contact information.
Interfere with website security or performance.
Upload malicious software or harmful code.
Attempt unauthorized access to an account or system.
Harass another person.
Infringe intellectual-property or privacy rights.
Collect customer information without authorization.
Place orders for unauthorized resale or fraudulent chargebacks.
Circumvent purchase limits, promotions, or security controls.

We may restrict access or cancel transactions associated with prohibited activity.

15. Third-Party Services and Links

Our website may contain links to payment providers, delivery carriers, social-media platforms, booking systems, or other third-party services.

We do not control and are not responsible for the availability, security, policies, content, or practices of independent third parties. Your use of a third-party service may be governed by that provider’s own terms and privacy policy.

16. Website Availability

We work to keep the website accurate, secure, and available. However, we do not guarantee that the website will always operate without interruptions, delays, errors, or technical problems.

We may update, suspend, restrict, discontinue, or modify any part of the website when reasonably necessary.

17. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Shipping & Returns Policy, product-specific conditions, and any booking policies presented to you, form the agreement between you and us concerning the website and related transactions.

18. Contact Us

Questions about these Terms and Conditions may be sent to:

Straight Request Hair Products
20 Mustard Seed Lane
Orlando, Florida 32810
United States

Phone: 1-800-446-9197
Email: info@straightrequest.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM EST